What we’re seeing in the workplace
Read about our discoveries, perspectives, and the evolution of work.
Change management in the digital age: the impact of data on contact centers
A data-driven approach to change management offers a solution by leveraging real-time data and analytics to understand the impact of changes, empowering decision-makers with actionable insights.
Harnessing technology to foster microcultures in the hybrid workplace
Today's work landscape requires embracing microcultures, small cultural identities within departments and teams, to meet the diverse needs of a distributed workforce. Technology plays a crucial role in nurturing these microcultures, promoting inclusivity and effectiveness.
Redefining work: the imperative for a creator
Traditional management falls short in meeting the dual needs of efficiency and engagement, so we're advocating for a transformative shift towards a new role we call the Creator.