Insights
What we’re seeing in the workplace
Read about our discoveries, perspectives, and the evolution of work.
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Data-driven paradigms for security in the contact center industry
Discover how data-driven approaches can help WEM navigate compliance requirements and enhance security, from automated monitoring to proactive interventions.
Change management in the digital age: the impact of data on contact centers
A data-driven approach to change management offers a solution by leveraging real-time data and analytics to understand the impact of changes, empowering decision-makers with actionable insights.
Redefining work: the imperative for a creator
Traditional management falls short in meeting the dual needs of efficiency and engagement, so we're advocating for a transformative shift towards a new role we call the Creator.
