What we’re seeing in the workplace
Read about our discoveries, perspectives, and the evolution of work.
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Harnessing technology to foster microcultures in the hybrid workplace
Today's work landscape requires embracing microcultures, small cultural identities within departments and teams, to meet the diverse needs of a distributed workforce. Technology plays a crucial role in nurturing these microcultures, promoting inclusivity and effectiveness.
Revolutionize contact center hiring with a data-driven approach
Hiring managers in customer service organizations don’t have access to the dozens of systems in their company’s tech stack that hold the right information to inform decisions about hiring and retaining the best people for their customer service vision. We've got an idea to fix this.
The empathy edge: Use data to drive diversity in your contact center
It's crucial to gather data on diversity and inclusivity in the workplace to address disparities and create a fair environment; a DEI dashboard can help visualize these insights, driving better customer service and fostering internal mobility and cultural connectedness among agents.
